Callcenter

Author: daviti chkheidze
Co-authors: Davit Antadze, Demetre Khukhunaishvili
Keywords: Call Monitoring, Call Center Management, Call Statistics, Quality Control
Annotation:

Calling is the most popular method of communication nowadays, so in any company call center plays a big role in customer relationship. As the call center grows, it becomes difficult to manage, managers cannot control the quality of work of all operators, resulting in poor service quality, missed calls, missed calls, and so on. There are various multifunctional programs that allow employees to be monitored, but they are not specifically tailored to the call center model, so they do not meet all requirements. Also, in most cases it is difficult to add functionality. Our app is designed to solve these problems, make it easier for operators to operate and for managers to control.

Lecture files:

პრეზენტაცია [ka]